Flipshoppers.com – Privacy Policy
Effective Date: 02-09-2025
Flipshoppers.com (“Flipshoppers”, “Platform”, “we”, “our”, or “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our marketplace services.
By using Flipshoppers.com, registering an account, or making a purchase/booking, you consent to the practices described in this Policy.
1. Information We Collect
We may collect the following categories of information:
a) Information You Provide Directly
- Personal details (name, email, phone number, address).
- Account details (username, password, profile information).
- Payment and billing details (processed securely via authorized payment providers).
- Vendor/Seller registration details (business name, tax/GST information, bank account details).
- Communication content (messages with vendors, reviews, customer service interactions).
b) Information Collected Automatically
- Device information (IP address, browser type, device ID, operating system).
- Usage data (pages viewed, searches, clicks, login times).
- Cookies, pixels, and tracking technologies (see Section 7: Cookies & Tracking).
c) Information from Third Parties
- Identity verification providers (for vendors and high-value transactions).
- Payment processors and logistics/shipping partners.
- Publicly available sources or business databases.
2. How We Use Your Information
We process your information for the following purposes:
- To create and manage your User/Vendor account.
- To facilitate purchases, bookings, and payments.
- To deliver orders and coordinate logistics with vendors and partners.
- To provide customer support and dispute resolution.
- To send service-related communications (order updates, notifications, etc.).
- To personalize your experience with recommendations and relevant offers.
- To ensure platform security, fraud prevention, and legal compliance.
- For marketing and promotional purposes (subject to user consent where required).
3. Legal Basis for Processing (if applicable)
Where required by law (e.g., GDPR), we process personal data under the following legal bases:
- Contractual necessity: To fulfill transactions and provide services.
- Legal obligations: Tax compliance, anti-fraud regulations, data retention.
- Legitimate interests: Improving services, preventing misuse, ensuring security.
- Consent: For marketing, cookies, or optional services where required.
4. Sharing of Information
Your personal data may be shared with:
- Vendors/Sellers: Limited information necessary to fulfill your orders/bookings.
- Logistics & delivery partners: For shipping, delivery, and returns processing.
- Payment processors: To facilitate secure payments/refunds.
- Service providers: IT support, data storage, analytics, and marketing services.
- Regulatory authorities/legal bodies: When required to comply with applicable laws.
- Business transfers: In case of merger, acquisition, or restructuring of Flipshoppers.
We do not sell personal information to third parties.
5. Data Retention
- User and vendor data is retained as long as your account remains active or as required for legal, regulatory, and dispute-resolution purposes.
- Transaction records may be stored for a specific duration in compliance with tax and accounting laws.
- You may request account deletion, after which data will be deleted or anonymized except where laws require continued storage.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access personal data we hold about you.
- Request correction or updates to inaccurate or incomplete data.
- Request deletion of your data (“Right to be Forgotten”).
- Restrict or object to certain processing activities.
- Opt out of marketing communications at any time.
- Export your data in a portable format (where applicable).
Requests can be made by contacting us at: support@flipshoppers.com.
7. Cookies & Tracking Technologies
- Flipshoppers uses cookies and similar technologies to enhance user experience, analyze traffic, and personalize recommendations.
- Types of cookies:
- Essential cookies (account login, checkout process).
- Performance cookies (analytics, traffic insights).
- Functional cookies (remember preferences).
- Advertising cookies (personalized ads, subject to user consent).
- You can manage cookie preferences via browser settings or our cookie banner (where legally required).
8. Data Security
We implement administrative, technical, and physical safeguards to protect your information, including:
- Encrypted payment processing (via PCI-DSS-compliant providers).
- Secure account login protections (with optional multi-factor authentication).
- Regular platform monitoring for unauthorized access or suspicious activities.
However, no system is 100% secure, and we cannot guarantee absolute data security.
9. Children’s Privacy
- Flipshoppers does not knowingly collect or allow registrations from children under 18 without parental/guardian consent.
- If we become aware that we have collected personal information from a minor without consent, we will take steps to delete such information.
10. International Data Transfers
- As Flipshoppers operates globally, your data may be transferred and stored outside your home country.
- We take appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) to protect such transfers in compliance with applicable laws.
11. Third-Party Links
- Flipshoppers.com may contain links to external sites or apps not operated by us.
- We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies separately.
12. Changes to This Privacy Policy
- We may update this policy from time to time due to legal, technical, or business changes.
- Any updates will be posted with a revised “Effective Date.”
- For significant changes, we will notify users via email or prominent notification on the Platform.
13. Contact Us
For any questions, concerns, or rights requests regarding this Privacy Policy or your data, please contact us:
Email: support@flipshoppers.com
By using Flipshoppers.com, you acknowledge that you have read, understood, and agreed to our Privacy Policy.