Flipshoppers.com – Return & Refund Policy
Last Updated: 02-09-2025
At Flipshoppers.com (“Flipshoppers”, “we”, “our”), we connect customers (“Users”) with local vendors and service providers (“Vendors”). Bookings are made online through Flipshoppers, and Users visit the Vendor’s store/location directly to avail products or services.
Since Flipshoppers operates as a facilitator and does not control or manage the supply of goods/services, all returns, exchanges, and refunds are subject to Vendor policies as outlined at the time of booking or purchase.
1. General Policy
- Flipshoppers does not handle shipping or product returns, as all transactions are fulfilled directly between Users and Vendors at the Vendor’s premises.
- Refunds, when applicable, are governed by individual Vendor terms.
- Flipshoppers facilitates transactions and payments but is not responsible for product or service quality.
2. Cancellations by Users
- Users may cancel bookings before the scheduled appointment/service time or before visiting the Vendor’s store, subject to the Vendor’s cancellation policy.
- Refunds for user cancellations will depend on the Vendor’s posted policy. Some bookings may be non-refundable if canceled at short notice or after booking confirmation.
- No refunds will apply once the User has availed the product/service at the store.
3. Cancellations by Vendors
- If a Vendor cancels or cannot honor a confirmed booking, Users are entitled to a full refund.
- Users may choose to rebook with the same or another Vendor if available.
4. Refund Conditions
Refunds may be applicable in the following cases:
- Vendor fails to deliver the booked service/product at the agreed date/time.
- Product/service delivered is materially different from the description in the listing.
- Cancellation initiated by the Vendor after booking confirmation.
Refunds will not be provided for:
- Change of mind after service/product is availed.
- Dissatisfaction with service that matches the description (subject to quality disputes — which remain between User and Vendor).
- Missed appointments or failure to show up by the User.
5. Refund Process
- Refund requests must be initiated via the Flipshoppers.com account → My Bookings/Orders → Request Refund.
- Flipshoppers will review the case and coordinate with the Vendor.
- Approved refunds will be processed to the original payment method or credited to the User’s Flipshoppers wallet within [7-10 business days].
6. Vendor Responsibility
- Vendors are responsible for clearly communicating their return, cancellation, and refund policies in their listings.
- Vendors must honor approved refund requests if services are not provided as promised.
- Vendors found repeatedly violating user trust may face penalties, listing suspension, or removal from Flipshoppers.
7. Flipshoppers’ Role
- Flipshoppers acts only as an intermediary platform facilitating bookings and payments.
- Our liability is limited to refund facilitation in accordance with Vendor policies and documented cases of non-delivery/non-performance.
- Flipshoppers is not responsible for disputes regarding product/service quality, except where failure to provide the booked service is verified.
8. Contact & Support
For refund-related queries or support, please reach out through:
Customer Support Email: support@flipshoppers.com
Phone/Chat Support: [+91] 98540-43908
Business Address: Axis Bank Building, Patharkand, Pin- 788724